Deepen the relationship with your audience and make your customers the ambassadors of your business.
Revolutionize the relationship you have with your customers. Twilead allows you to take charge of all aspects to understand your audience and boost your customer satisfaction on a daily basis.
Centralized communication wire
Find in the “conversations” tab of Twilead all the exchanges with your contacts within a single discussion thread. Use the different channels available to you to engage your audience.
Centralization of communications from a single tab
Notifications of your latest conversations and unread messages
Viewing your conversations or all those of your company
Included Email, Call, SMS, GoogleMyBusiness, Facebook, Instagram
Fully integrated, unlimited CRM
Automatically track customer details and their interactions with your business in a single journey source, accessible to your entire team. All the features of the largest CRMs on the market !
All the information of your contacts in a database
Adding Notes, Tasks, and Custom Fields to Your Contacts
Follow-up of actions and the course of contacts with your company
A unique model with no limit of contacts or users
Smart contact lists
Create lists of your contacts and segment your audience based on a multitude of criteria. These lists are kept up to date in real time!
Creation of personalized audience and contact lists
Automatic smart registration and updates
Lists usable in all marketing actions and scenarios
Bulk actions on lists: add to scenario, send email or SMS, send online advice request, add pipeline, export and more
Develop your E-reputation
In the age of the informed customer, nothing is more important than your E-reputation! Did you know that Google even uses it in its SEO algorithms? Twilead natively integrates GoogleMyBusiness and other rating tools to boost your online reputation.
Create and send personalized opinion request templates
Integrate your rating links into your models: GMB, custom value
Use the review widget on your site and boost your SEO
Track, control, respond to and / or dispute reviews from within Twilead
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